Front Office Executive

4 weeks ago

Vellore, Tamil Nadu, India Relomi Corporate Services LLP Full time

Job Category : Rooms & Guest Services Operations, Property Management

Location : Hiranandani Gardens, Powai, Mumbai

Schedule : Full-Time

Joining : Immediate (earliest possible)

Relocation/Accommodation Support : NA (accommodation facility not available)

Salary : As per market standard

This is for our Serviced Apartment in heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

The property is already running full, with major customer base being Japanese expats. Other than Japanese, almost all major foreign guests (German, France, Italy, America, Russia, Korea, China, Singapore, Malaysia, Indonesia, UAE, Dubai, etc) have been staying. Of course the Indians guests are absolutely loving the product.

RELOhomes Serviced Apartment: https://goo.gl/maps/9Lk76jtrKKSm3nBy7

Job Description

This role is for an experienced candidate who has worked as front desk executive or similar role in 4/5 star hotels, having involved into various functions at core level so as to come on board for providing exceptional customer service and administrative support at the front desk and maintain and improve policies, systems, and processes for various functions.

  • Day-to-day operations management: Day-to-day Front Desk duties, check-ins/outs, billing, Answer phone calls, emails, respond to inquiries
  • Ensure Front Desk functions without errors, identify if any lapses and rectify in real time
  • Administering front office functions on a daily basis
  • Implementation, continuous review, continuous improvement (kaizen)
  • Perform to fill-in the duty as and when needed in case of absence or peak workload.
  • Ensure billing, and recovery, keep track of all invoices and payments (using accounts team in the back-end)
  • Monitor & oversee all guest services on daily basis
  • Identify critical guests, VIP arrivals, meet & greet, attend guests as necessary
  • Answer day-to-day inquiries for short-term / long-term stays
  • Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
  • Hospitality attitude and aptitude, customer centric, effective in communication
  • Thorough organization and supervisory skills.
  • Natural team player, having patience, negotiation skills, good into dispute/grievance resolution with all stakeholders, calmly handling the situations, etc.
  • Graduate / Post Graduate preferably into hotel management
  • Must have worked in 4/5 star hotels in similar role for at least more than 3-4 years

Job Type: Full-time

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift / Rotational as needed.

Supplemental Pay:

  • Yearly bonus

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