Front Office Manager

2 days ago

Vellore, Tamil Nadu, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 10,00,000

Job Opportunity:

We are seeking a highly skilled and experienced Front Office Manager to join our team. The ideal candidate will have a strong background in customer service and front desk operations, with excellent communication and organizational skills.

  • The successful candidate will be responsible for managing the day-to-day front desk operations, including check-ins/check-outs, billing, answering phone calls, emails, and responding to inquiries.
  • They will also be responsible for administering front office functions, implementing improvements, and performing duties as needed.
  • Our ideal candidate will have a proven track record of providing exceptional customer service, with a high level of professionalism and attention to detail.

Key Responsibilities:

  • Manage day-to-day front desk operations, including check-ins/check-outs, billing, Answer phone calls, emails, respond to inquiries
  • Ensure front desk functions run smoothly, identify areas for improvement and implement changes in real time
  • Administer front office functions on a daily basis, ensuring accuracy and efficiency
  • Perform additional duties as required, such as filling in for absent colleagues or supporting during peak periods
  • Monitor and oversee all guest services, identifying opportunities for improvement and implementing changes
  • Identify critical guests, VIP arrivals, meet and greet, attend to guest needs as necessary
  • Answer day-to-day inquiries for short-term/long-term stays

Requirements:

  • Degree in hospitality management or related field
  • Minimum 3-4 years experience in a similar role in a 4/5 star hotel environment

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