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Customer Relationship Expert

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Alleppey, Kerala, India beBeeRelationship Full time ₹ 6,00,000 - ₹ 15,00,000

At the forefront of our company's success lies a dynamic professional responsible for fostering relationships with customers. As a pivotal member of our team, you will be tasked with addressing customer inquiries, transforming these interactions into sales opportunities, and collaborating with various marketplaces to drive promotional activities.

Key Responsibilities
  • Deliver exceptional customer service via multiple channels, including phone, email, WhatsApp, and social media
  • Convert customer queries into revenue-generating sales
  • Develop strategic partnerships with key marketplaces like Amazon and Nykaa to amplify sales
  • Cultivate relationships with restaurants, event management companies, retailers, and corporate clients
  • Communicate effectively with customers in English or Hindi
  • Resolve technical and billing-related customer issues efficiently
Requirements
  • Superior communication and negotiation skills in English and Hindi
  • A strong work ethic and composed demeanor
  • The ability to manage complex customer escalations and queries with ease