Relationship Manager

4 weeks ago

Alleppey, Kerala, India airtel Full time

Job Summary:

We are seeking a highly motivated and customer-focused Relationship Manager to handle our corporate service accounts. This role is responsible for maintaining strong relationships with key corporate clients, ensuring high levels of client satisfaction, and driving retention and growth through effective service delivery and cross-functional coordination.

Key Responsibilities:

  • Serve as the primary point of contact for assigned corporate clients, ensuring timely and effective communication.
  • Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
  • Understand client business needs and align company solutions and services to meet those requirements.
  • Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
  • Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
  • Prepare and present account performance reports, usage analytics, and Face to Face Monthly service reviews.
  • Identify upselling and cross-selling opportunities in coordination with the sales team.
  • Handle escalations professionally and ensure timely closure of client concerns.
  • Keep abreast of industry trends and client developments to proactively suggest relevant solutions.

Key Requirements:

  • Bachelor's degree
  • 2–5 years of experience in relationship management, preferably in a B2B or corporate services environment.
  • Excellent communication, Presentation, interpersonal and negotiation skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-first mindset with a proactive approach to service.
  • Ability to work independently and manage multiple client accounts effectively.
  • Proficient in CRM software and Microsoft Office.
  • Proficient in Microsoft Excel and PowerPoint
  • Professional and presentable appearance
  • 2 Wheeler and Driving license is mandatory
  • The role requires willingness to travel to client locations as needed.

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