Customer Relationship Executive/ DCRC

4 days ago

Alleppey, Kerala, India CBC Ford Full time ₹ 96,000 - ₹ 1,44,000 per year

We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance our relationships with clients. The ideal candidate will act as a liaison between the company and its customers, ensuring client satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Qualification: Plus Two or Above

Experience: Minimum 1 Year Experience in same field (Automobile Industry)

Key Responsibilities:

  • Build and maintain strong, long-lasting relationships with customers.
  • Address customer concerns and complaints professionally and efficiently.
  • Serve as the lead point of contact for all customer account management matters.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Develop a deep understanding of the company's products or services to provide accurate information and support.
  • Identify opportunities to improve the customer experience and drive customer retention.
  • Collaborate with internal teams (sales, support, product development) to meet client needs.
  • Provide regular reports on customer interactions, feedback, and potential areas of improvement.
  • Monitor customer satisfaction and implement necessary improvements or escalations.
  • Maintain customer records and update CRM systems regularly.

Skills :

  • Clear verbal and written communication
  • Active listening
  • Persuasive speaking
  • Empathy and patience
  • Conflict resolution
  • Service-focused mindset
  • Ability to build and maintain trust
  • Client needs assessment
  • Long-term engagement planning

Job Type: Full-time

Pay: ₹8, ₹12,000.00 per month

Benefits:

  • Life insurance
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer relationship management: 1 year (Preferred)

Location:

  • Alappuzha, Kerala (Required)

Work Location: In person

Speak with the employer

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