CUSTOMER RELATIONSHIP SPECIALIST

1 week ago

Alleppey, Kerala, India Golden Ray Renewable Energy LLP Full time ₹ 2,01,600 - ₹ 2,64,000 per year

About Golden Ray Renewable Energy

We help homeowners switch to clean solar energy with transparent pricing, smooth installations, and excellent post-sale support. Join our growing team and build a meaningful career in sales support and customer success.

Role Summary

As a Customer Relationship Specialist (Sales Support), you will manage the end-to-end lead journey—qualifying inquiries, coordinating sales activities, and nurturing prospects—so every customer has a clear path from inquiry to installation.

Key Responsibilities

Lead Management

  • Capture and qualify incoming leads from multiple channels (website, referrals, campaigns).
  • Conduct initial discovery calls to understand needs and buying readiness.
  • Follow up consistently; track stages and outcomes in the CRM.
  • Maintain accurate records (lead scoring, pipeline, conversion metrics).

Sales Enablement & Coordination

  • Prepare proposals/quotes and share required documentation with customers.
  • Schedule customer meetings and site visits; coordinate next steps.
  • Liaise with sales, engineering, and operations for smooth handoffs.

Customer Education & Relationship Building

  • Provide clear information on solar benefits, financing options, subsidy programs, and basic ROI.
  • Address objections with empathy and factual solutions.
  • Encourage referrals and reviews from satisfied customers.

Process & Reporting

  • Use templates and nurturing sequences to improve conversion and customer experience.
  • Track KPIs (response time, conversion rate, appointment set rate, referral rate) and suggest improvements.
  • Support a smooth onboarding experience from sale to installation.

Requirements

  • Bachelor's degree; 1–3 years in sales support/inside sales/CRM or customer success.
  • Strong communication in Malayalam and English.
  • Organized, metrics-driven, and comfortable working with CRMs and basic spreadsheets.
  • Customer-first mindset with problem-solving approach.

Preferred (Nice to Have)

  • Experience in solar, construction, home improvement, or other high-value B2C categories.
  • Familiarity with solar financing/subsidies (training provided).
  • Experience with WhatsApp Business, CRM automations, or lead tools.

Growth & Benefits

  • Performance incentives tied to conversions, CSAT, and referrals.
  • Training & career path—opportunity to advance to Sales Executive based on results.
  • Hands-on exposure to the full solar sales cycle (lead → install).

How to Apply

Email your resume to with the subject:

"CRS – Sales Support – Your Name"

Optional (brief, bullet points): a short example of a tough customer situation you handled, any conversion or CSAT numbers, and what you're learning now in sales.

Job Types: Full-time, Fresher

Pay: ₹16, ₹22,000.00 per month

Ability to commute/relocate:

  • Alappuzha, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Work Location: In person

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