Keyholder IT Support Specialist

6 days ago


Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

Associate Allied Chemicals India Pvt Ltd has been delivering ingredient solutions for the fragrance, flavor, food, and personal care industries for over 45 years. As we expand our presence in the market, we are looking for a motivated and experienced Keyholder IT Support Specialist to join our team.

The successful candidate will work closely with all office departments to provide IT support and ensure smooth and efficient office operations. This will require excellent communication and team-building skills to proactively manage daily office issues and liaise with management for any escalations.

Salary: ₹Rs 25,000 - ₹40,000 per month

About the Role

As a Keyholder IT Support Specialist, you will be responsible for providing advanced technical support to team members, implementing corresponding solutions, and ensuring the smooth operation of our IT systems. This will involve:

  • Supporting team members to resolve complex technical issues and implementing effective solutions.
  • Providing IT support for hardware, software, and network issues.
  • Applying your knowledge and skills to diagnose issues and design plans or implement resolutions in a timely and appropriate manner.
  • Installing and supporting IT services, including network printing resources.
  • Configuring network printing resources, including printer servers, printers, and other peripheral devices.
  • Identifying chronic or recurring IT issues and partnering with other team members to resolve them.
  • Managing user accounts, licenses, and access permissions to ensure security compliance and operational efficiency.
  • Implementing and maintaining security policies and procedures, including data governance and compliance with regulatory requirements.
  • Managing daily office operations, including administrative tasks and facility management.
  • Maintaining records and documentation for office and IT assets.
Requirements
  • A degree in a relevant tech field, such as computer science or information technology.
  • A minimum of 13 years of experience in office administration and IT technical support.
  • Knowledge of data networking principles and architecture.
  • Experience in handling vendors and managing escalations.
  • Expert knowledge of Microsoft office software and systems.
  • Strong knowledge of office management systems and procedures.
  • Proficiency in MS Office and familiarity with office equipment.
  • Basic understanding of networking and IT troubleshooting.
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills.


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