Cloud Ambassador for Amazon Web Services
2 weeks ago
This Cloud Support Engineer position is an exciting opportunity to join the AWS team, providing top-notch support to customers using Amazon's cutting-edge cloud technology.
Job DescriptionWe are looking for a skilled and enthusiastic individual to join our 24/7 support team, working closely with customers to resolve technical issues and provide exceptional customer experiences. The successful candidate will possess excellent communication and problem-solving skills, with a strong background in system administration and troubleshooting.
The role requires flexibility, as you will be working on a rotational basis, including evenings and weekends. You will be part of a diverse team, passionate about cloud computing, and committed to delivering world-class support.
Key Responsibilities- Solve customer cases through various channels, including phone, email, and live chat.
- Apply advanced troubleshooting techniques to provide tailored solutions.
- Work collaboratively with customers to identify and resolve complex technical issues.
- Coach and mentor new hires, develop training materials, and participate in process improvement initiatives.
- Bachelor's degree or equivalent experience in a technical field.
- 2+ years of relevant experience in support or system administration.
- Excellent knowledge of system administration, networking, and troubleshooting.
- Good understanding of Java, Python, and shell scripting.
- Ability to communicate effectively in English within technical and business settings.
AWS offers a comprehensive benefits package, including:
- An estimated salary of $80,000 per year.
- A dynamic and inclusive work environment.
- Ongoing training and development opportunities.
- A flexible work schedule, including remote work options.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneer cloud computing and never stop innovating, empowering businesses to succeed in the digital age.
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