
Customer Service Support and Collections Specialist
15 hours ago
Customer Service Representative Opportunity
">Job Summary:
">This role is responsible for delivering customer service support and collections via phone calls.
">Key Responsibilities:
">- ">
- Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer satisfaction.">
- Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.">
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.">
Required Skills and Qualifications:
">- ">
- Strong verbal and written communication skills">
- Ability to resolve customer queries in the first point of contact">
- Professional, courteous, friendly, and empathetic">
- Active listening skills">
- Good data entry & typing skills">
- Ability to multi-task">
- Capable of handling fast-paced, innovative, and constantly changing environment">
- Team player with ability to contribute to process improvements">
Formal Education and Experience:
">- ">
- Graduation (any stream)">
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling">
Benefits:
">A competitive compensation package will be provided.
">Others:
">Opportunities for growth and professional development
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