Ecosystem Support Specialist

4 days ago

Mumbai, Maharashtra, India beBeeCommunications Full time US$ 8,00,000 - US$ 10,00,000
Job Overview

Your Professional Career

  • We are seeking a forward-thinking, enthusiastic and experienced professional to support the channel partner ecosystem.

Responsibilities:

  • Support both internal channel teams and external partners by responding to and managing inbound requests and inquiries relating to the Nextwave partner program.
  • Respond to wide-ranging requests related to the various components of the partner program including channel business process support, training and enablement, master data management, exception process handling or providing information to partners and internal stakeholders regarding the partner program.
Impact
  • Provide broad-based operational support to our NextWave partner program particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders.
  • Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance Theater Sales Ops Data Governance and IT.
  • Lead and support the defining implementation and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
  • Assist with tool maintenance and data clean-up projects.
Key Qualifications
  • 10+ years of relevant experience managing investigating resolving high-volume cases using an email-based ticketing system or something similar.
  • Strong customer service skills and attention to detail.
  • Effective communicator that can get participants passionate about topics being presented with solid verbal written and presentation skills for all levels in the organization.
  • Experience collaborating with cross-functional teams.
  • Experience with G-suite ServiceNow and SFDC sales hygiene reporting maintenance data governance/data hygiene activities.
  • Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders.

Our Team

We bring technology to market reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in.

Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world.

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