Apple Ecosystem Technician

5 days ago

Mumbai, Maharashtra, India beBeeApple Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Apple System Specialist

We are seeking a driven and experienced Apple System Specialist to join our IT team. As a key member of the support function, you will be responsible for ensuring seamless operation of MacBook/Apple systems in our ecosystem.

Key Responsibilities:
  • End-User Support:
    • Provide first- and second-level technical assistance to Apple macOS users via various communication channels.
    • Troubleshoot hardware and software issues, including system crashes, application failures, and connectivity problems.
  • Device Configuration & Management:
    • Configure, install, and maintain macOS systems, user accounts, and network settings.
    • Utilize Apple Remote Desktop and other remote support tools to deliver high-quality support.
  • MDM & Apple Ecosystem Tools:
    • Administer Apple Mobile Device Management (MDM) solutions such as JAMF, Workspace One, and Intune.
    • Support Apple Business Manager, Apple DEP, and iCloud configurations.
  • Integration & Collaboration:
    • Work closely with cross-functional teams to support hybrid environments including Windows, Mac, and Ubuntu systems.
    • Assist in configuring and troubleshooting Microsoft Office for Mac, including customizations specific to Mac users.
  • System Maintenance & Escalation:
    • Perform data backups and restore operations for Apple and non-Apple systems.
    • Conduct diagnostic tests to isolate system or network issues and recommend solutions.
  • Process Improvement & Documentation:
    • Maintain comprehensive documentation for support procedures and configurations.
    • Continuously seek opportunities to improve support processes and implement automation or advanced tools where applicable.

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