Macintosh Technical Specialist

1 day ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Apple Support Engineer

Are you passionate about providing top-notch support to Apple users? Do you have a knack for troubleshooting complex technical issues and delivering seamless solutions?

As an Apple Support Engineer, you will be responsible for building and maintaining the day-to-day operation of MacBook/Apple systems in our ecosystem.

  • End-User Support: Provide first- and second-level support for Apple macOS users via phone, email, or in person.
  • Troubleshoot hardware and software issues, including system crashes, app failures, and connectivity issues.
  • Ask targeted diagnostic questions to identify root causes and resolve user-reported problems efficiently.
Key Responsibilities
  • Device Configuration & Management: Install, configure, and maintain macOS systems, user accounts, and network settings.
  • Utilize Apple Remote Desktop and other remote support tools to provide seamless support.
  • Handle Mac imaging, software deployment, and system restoration tasks.
Required Skills & Qualifications
  • Completed graduation in IT or any other field with more than 3 years experience as an Apple Support Engineer or Certification in Apple Certified Mac Technician (ACMT).
  • Candidate should have potential to analyze and perform repairs related to basic equipment of Mac systems, operating issues, and their peripherals.
  • Should be comfortable with rotational shifts
  • Proficient English language skills
  • Excellent listening, understanding, and questioning skills
  • Experience in working with Apple's Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac, and Mac imaging solutions.
Benefits

As a valued member of our team, you will enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Additional Information

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Apple Support Engineer looking for a new challenge, please submit your application.

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