Technical Support Specialist
18 hours ago
About this Role
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products. You will provide expert-level support and guidance to resolve complex problems.
The ideal candidate will possess strong analytical and problem-solving skills, with the ability to think critically and outside the box. They will be proficient in multiple software applications and have excellent communication skills.
Responsibilities:
- Provide timely and effective support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues using various tools and resources.
- Document and track customer interactions and issue resolutions.
- Collaborate with internal teams to resolve escalated issues.
- Stay up-to-date with product knowledge and technical advancements.
Requirements:
- 2+ years of experience in a technical support role OR commensurate college-level coursework.
- Strong understanding of PC, network, OS, and cloud environments.
- Excellent communication and teamwork skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Technical certifications and second language proficiency.
- Experience with ticketing systems and CRM software.
- Knowledge of industry-standard tools and technologies.
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