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Mac Technical Support Professional
2 weeks ago
We are seeking an experienced Mac technical support specialist to join our team. The successful candidate will be responsible for providing top-notch technical assistance to clients and ensuring minimal disruption to their IT environment.
Key Responsibilities:
- Provide technical support via phone, email, or on-site visits.
- Setup and configure client Mac systems.
- Install and troubleshoot OS and Mac software.
- Manage hardware and software issues.
- Troubleshoot client networks.
- Train users in technology usage.
- Perform business continuity and disaster recovery activities.
- Support complex hardware and CCTV systems.
- Document technical information.
- Ensure information security.
- Utilize ticketing tools.
- Support various operating systems.
Requirements:
- Excellent customer service skills.
- Strong analytical and problem-solving skills.
- Faster learning ability.
- Effective time management and prioritization skills.
- Ability to follow processes and procedures.
- Strong documentation and communication skills.
- Multi-tasking and teamwork skills.
About This Role:
This is a challenging yet rewarding opportunity for the right individual. If you have a passion for delivering exceptional technical support, we encourage you to apply.
