Technical Support Specialist

2 days ago

Dombivli, Maharashtra, India beBeeHelp Full time ₹ 9,00,000 - ₹ 12,00,000

Our dynamic IT team seeks a skilled Help Desk Specialist to provide technical support to clients.

Job Description

In this role, you will troubleshoot and resolve complex issues related to Windows & Mac platforms, networking, hardware, and software configurations. Utilizing remote support tools, you will efficiently resolve issues in a timely manner. Additionally, you will assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.

Required Skills and Qualifications
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.
Benefits
  • Work in a dynamic, 24x7 support environment.
  • Opportunity to work with cutting-edge cloud technologies and enterprise-level systems.
  • Competitive salary, benefits, and opportunities for growth and career advancement.

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