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Technical Support Specialist
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We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in system administration and customer support, with experience working in a fast-paced environment.
Key Responsibilities:- Monitor the infrastructure, including CPU, memory, hard disk size, log size, and other vital server parameters on a regular schedule.
- Report performance issues to the appropriate teams if beyond thresholds.
- Ensure scheduled tasks are completed successfully and rerun any failed tasks.
- Communicate technical errors to L2/L3 teams for resolution.
- Monitor email, Teams channel, and ticketing system for new items/tickets and update accordingly.
- Gather details from business/end-user/other teams as required and reproduce issues in testing environments.
- Minimum 3+ years of customer-facing experience.
- At least 3 years of experience in managing application or infrastructure support at L1 level.
- SailPoint or IAM system support experience is a plus.
- Strong written and verbal communication skills, with experience in responding to customers within defined SLA.
- Experience in handling customer queries, providing support, and validating issue fixes.
- Technical background in Java and scripting is an added advantage.
- 3 - 5 years.
This role requires strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. If you are a motivated individual looking for a challenging role, please apply.
