Advanced Technical Support Professional

16 hours ago


Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Tech Support Specialist Job Description

We are seeking highly skilled technical support experts to join our team. The successful candidate will have a strong background in IT, excellent problem-solving skills, and a customer-focused approach.

Key Responsibilities:
  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams, including engineering and product teams, to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
Requirements:
  • Bachelor's degree in computer science or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies.
  • Excellent analytical and troubleshooting skills, with the ability to analyze and resolve complex technical issues.


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