Advanced Technical Support Specialist

12 hours ago

Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
Job Overview

We are seeking a highly skilled technical professional to join our team as a Senior Service Desk Agent. In this role, you will be responsible for delivering exceptional IT support services to our global user base.

Main Responsibilities
  • Serve as a senior point of contact for IT support requests via phone, email, and chat with a calm, confident, and user-centered approach.
  • Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications.
  • Own and drive resolution for high-impact and escalated issues with clear communication and timely follow-through.
  • Document all activities in the IT Service Management platform with precision and completeness.
  • Mentor and support junior agents by sharing best practices, troubleshooting techniques, and knowledge resources.
  • Create, refine, and review knowledge base articles to improve team consistency and issue resolution quality.
  • Use remote support tools to conduct advanced diagnostics and root cause analysis.
  • Provide guidance to users across varying levels of technical literacy, adapting communication style accordingly.
  • Support incident prioritization by assessing urgency, impact, and recurrence trends.
  • Champion service standards, driving consistency and accountability across the team.
  • Identify and recommend improvements in tools, processes, and workflows to increase efficiency and service reliability.
  • Collaborate with Tier 2/3 teams and other IT functions to ensure seamless handoffs and reduce time-to-resolution.
  • Provide support for conferencing and AV technologies, including Microsoft Teams and Zoom.
  • Participate in proactive maintenance, system checks, and readiness tasks.
  • Handle multiple requests with professionalism and urgency, while maintaining high-quality user engagement.

  • Technical Support Specialist

    14 hours ago

    Dombivli, Maharashtra, India beBeeHelp Full time ₹ 9,00,000 - ₹ 12,00,000

    Our dynamic IT team seeks a skilled Help Desk Specialist to provide technical support to clients.Job DescriptionIn this role, you will troubleshoot and resolve complex issues related to Windows & Mac platforms, networking, hardware, and software configurations. Utilizing remote support tools, you will efficiently resolve issues in a timely manner....

  • Technical Support Specialist

    2 weeks ago

    Dombivli, Maharashtra, India beBeeTroubleshooting Full time ₹ 10,00,000 - ₹ 15,00,000

    Technical Support SpecialistThis role involves delivering high-quality technical assistance to clients in a timely and effective manner.Main Responsibilities:To provide comprehensive technical support, including troubleshooting and resolving IT-related issues.To collaborate with various stakeholders to ensure seamless IT operations.To develop and maintain...

  • Technical Support Specialist

    6 days ago

    Dombivli, Maharashtra, India beBeeSupport Full time US$ 85,000 - US$ 1,15,000

    Job Title:Service Technician L2About the Role:We are seeking a highly skilled and experienced Service Technician to join our team. As a Service Technician, you will be responsible for providing technical support and assistance to staff members.The ideal candidate will have advanced knowledge of technology issues, hardware, software, networking, and support....

  • Technical Support Specialist

    14 hours ago

    Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking candidates who can join immediately to provide first-line technical support to end-users. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.Key ResponsibilitiesProvide technical assistance to end-users via phone,...

  • Oracle Technical Support Specialist

    5 days ago

    Dombivli, Maharashtra, India beBeeExpert Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Opportunity: Oracle Technical Support SpecialistWe are seeking an experienced and skilled Oracle Technical Support Specialist to join our team. The ideal candidate will have a strong background in Oracle EBS R12 technical support, with experience handling inbound/outbound interfaces, data extraction, and data loading.Key Responsibilities:Provide timely...

  • Technical Support Specialist

    6 days ago

    Dombivli, Maharashtra, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in system administration and customer support, with experience working in a fast-paced environment.Key Responsibilities:Monitor the infrastructure, including CPU, memory, hard disk size, log size, and other vital...

  • Exceptional Technical Support Specialist

    3 days ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a highly skilled and dedicated professional to fill the role of Technical Support Specialist.Main Responsibilities:Prominently assist in resolving customer issues by demonstrating empathy and expertise.Leverage extensive knowledge, resources, and best practices to provide accurate solutions.Accurately document issue details,...

  • Technical Support Specialist

    2 weeks ago

    Dombivli, Maharashtra, India Smirmatec Private Limited Full time

    Location: Work from HomeEmployment Type: Full-TimeWork Hours: 5:30 PM – 3:30 AM IST (US Market Hours)Days: Monday to SaturdayProbation Period: 3 MonthsMore info: www.smirmatec.comSalary range: 40,000 to 60,000 INR/mo (Bonus separate)**IMPORTANT**:Before You Apply:To be considered, please:Complete our mandatory questionnaire:

  • IT Systems Support Specialist

    4 days ago

    Dombivli, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: IT Systems Support SpecialistVasu Travel & Tourism LLC is seeking a skilled IT Systems Support Specialist to provide expert technical assistance and resolve complex issues with desktop computers and information technology systems.The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for...

  • Senior Technical Support Specialist

    40 minutes ago

    Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Customer Support LeadWe are looking for a seasoned professional to lead our technical customer support team. The ideal candidate will have extensive experience in providing top-notch support, driving process improvements, and mentoring junior staff.Key Responsibilities:Provide exceptional customer support through various communication...