Technical Support Specialist
2 days ago
Service Technician L2
About the Role:We are seeking a highly skilled and experienced Service Technician to join our team. As a Service Technician, you will be responsible for providing technical support and assistance to staff members.
The ideal candidate will have advanced knowledge of technology issues, hardware, software, networking, and support. They must be able to work effectively under supervision and communicate complex technical information to non-technical staff.
- Assist in overseeing service staff activities
- Provide training to other technicians
- Refer complex problems to experienced staff
Maintain accurate reports and data integrity within the ITSM tool
Responsibilities:- Respond to team member inquiries
- Enter service requests
- Communicate technical information to non-technical staff
- Minimum 4 years of experience in a related support field
- Strong knowledge of accounting applications
- Experience supporting end-users in a Microsoft environment
- Degree in an IT-related field or combination of education and technical training
- Certifications such as Windows 10/11, CompTIA A+, or Microsoft Azure
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