Technical Support Professional
4 days ago
This is an onsite night role that offers flexibility and variety, with rotational shifts between 5:30 PM to 6:30 AM.
The Customer Service Specialist will play a critical role in ensuring the smooth operation and support of technical tools and systems while maintaining strong relationships with clients.
Key Responsibilities- Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
- Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
- Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
- Assist in the onboarding and training of clients in using technical tools and platforms.
- Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues.
- Analyze client data to identify trends and opportunities for process improvements.
- Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
- Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
- Exceptional verbal and written communication skills (Mandatory)
- 2+ years of experience in client services, technical support, or business operations.
- Strong knowledge of technical systems and tools, such as CRM platforms, databases, software solutions.
- Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
- Experience working with cross-functional teams and managing client relationships.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Knowledge of business operations and a strategic mindset for process improvement.
- Strong analytical and problem-solving skills.
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