Senior Technical Support Professional

6 days ago

Dombivli, Maharashtra, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Role

This is an exciting opportunity to join a global customer support team where you will play a critical role in providing exceptional technical support to customers and partners worldwide.

As a Technical Support Specialist, your primary responsibility will be to deliver high-quality post-sales support by diagnosing and troubleshooting software and hardware problems. Your expertise will also aid in product applications and use cases.

Key Responsibilities:

  • Communicate with customers to understand their problems and provide clear technical explanations
  • Ask targeted questions to quickly identify the root of the problem
  • Diagnose and troubleshoot technical issues efficiently
  • Track issues through to resolution within agreed time limits
  • Evaluate unresolved issues and escalate them to the appropriate next level or internal teams
  • Provide accurate and prompt feedback to customers
  • Refer to internal databases or external resources for technical solutions
  • Lead troubleshooting and brainstorming discussions
  • Deliver workshops to local and global teams on technical topics
  • Ensure all issues are properly logged following case management procedures
  • Prioritize and manage multiple open issues simultaneously
  • Follow up with customers to ensure their systems are fully functional after troubleshooting
  • Identify areas for improvement in processes, procedures, or tools
  • Document technical knowledge in knowledge base articles and submit documentation opportunities

Qualifications:

Knowledge and Skills:

  • Required:
    • Understanding of networks and protocols
    • CCNA or equivalent knowledge and experience
    • Expertise in 4G-5G and AAA technologies
    • Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
    • Deep knowledge of supported Linux/Unix operating systems and ability to troubleshoot and analyze
    • Advanced understanding and experience of virtualization and cloud concepts
    • Strong understanding of networking, security concepts, and platforms
    • Good problem-solving investigative and multi-tasking skills
    • Ability to communicate technical information verbally or in writing
    • Focus to detail and ability to follow defined processes/procedures
    • Technical acumen and ability to identify escalations
    • Autonomy and self-study to increase technical knowledge
    • Organization and prioritization abilities
  • Desired:
    • Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
    • Great collaboration and communication skills

Work Experience, Education, and Certifications:

  • Minimum of 3+ years of experience in a technical role aligned to the same field with customer support experience
  • Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern architectures leveraging latest technologies
  • Bachelor's degree in a relevant field like Computer Science, IT, or Software Engineering

  • Senior Technical Support Professional

    1 week ago

    Dombivli, Maharashtra, India beBeeTroubleshooter Full time ₹ 7,00,000 - ₹ 10,50,000

    Job TitleWe are seeking a skilled Support Specialist to provide technical assistance and troubleshooting services.The ideal candidate will have strong problem-solving skills, knowledge of software and hardware systems, and excellent communication abilities.Technical Support and Troubleshooting skillsKnowledge of Software and Hardware systemsProficiency in...

  • Technical Support Professional

    1 week ago

    Dombivli, Maharashtra, India beBeetechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing top-notch technical assistance to our clients, ensuring their IT needs are met efficiently and effectively.Responsibilities:

  • Technical Support Professional

    1 week ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleAs a Technical Expert, you will be responsible for delivering exceptional technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.Responsibilities:Respond to client inquiries and provide expert technical support.Diagnose and troubleshoot hardware and software problems.Document and track client...

  • Technical Support Professional

    2 weeks ago

    Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewThis is an onsite night role that offers flexibility and variety, with rotational shifts between 5:30 PM to 6:30 AM.The Customer Service Specialist will play a critical role in ensuring the smooth operation and support of technical tools and systems while maintaining strong relationships with clients.Key ResponsibilitiesProvide exceptional...

  • Technical Support Professional

    1 week ago

    Dombivli, Maharashtra, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients via phone, email, or chat.Your primary goal will be to troubleshoot and resolve technical issues related to software applications, hardware devices,...

  • IT Support Professional

    1 week ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    About the OpportunityThis is an exciting chance to develop your skills as a seasoned IT professional in a rapidly growing and dynamic organization.We are looking for experienced professionals to join our team and support the wider business with technical expertise, reporting, testing, maintenance of software, and implementing IT systems and applications.Key...

  • Advanced Technical Support Specialist

    1 week ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking a highly skilled technical professional to join our team as a Senior Service Desk Agent. In this role, you will be responsible for delivering exceptional IT support services to our global user base.Main ResponsibilitiesServe as a senior point of contact for IT support requests via phone, email, and chat with a calm, confident, and...

  • Advanced Technical Support Professional

    1 week ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Tech Support Specialist Job DescriptionWe are seeking highly skilled technical support experts to join our team. The successful candidate will have a strong background in IT, excellent problem-solving skills, and a customer-focused approach.Key Responsibilities:Provide second and third-level technical support to customers, resolving complex issues and...

  • Senior Technical Support Specialist

    1 week ago

    Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Customer Support LeadWe are looking for a seasoned professional to lead our technical customer support team. The ideal candidate will have extensive experience in providing top-notch support, driving process improvements, and mentoring junior staff.Key Responsibilities:Provide exceptional customer support through various communication...

  • Mac Technical Support Professional

    2 weeks ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Mac Support SpecialistWe are seeking an experienced Mac technical support specialist to join our team. The successful candidate will be responsible for providing top-notch technical assistance to clients and ensuring minimal disruption to their IT environment.Key Responsibilities:Provide technical support via phone, email, or on-site visits.Setup and...