NPS Process Manager
7 days ago
At IDCUBE Identification Systems Private Limited, we're seeking a highly motivated and detail-oriented NPS Executive to join our team. This role will be responsible for managing and enhancing our NPS processes.
Job SummaryWe are looking for a talented individual with experience in NPS management to manage and enhance our NPS processes. The ideal candidate will have previous experience in NPS management, excellent communication skills, and a customer-centric mindset.
Key Responsibilities- Maintain and regularly update the customer database to ensure accurate information for NPS outreach.
- Call customers to gather feedback via NPS surveys, ensuring accurate and meaningful data collection.
- Analyze NPS results and provide insights to the relevant teams to drive continuous improvement.
- Coordinate with internal teams, including sales, customer service, and marketing, to address customer concerns and improve the overall customer experience.
- Collaborate with external stakeholders, if required, to gather and act on customer feedback.
- Monitor and track the company's NPS score, working proactively to identify areas for improvement.
- Prepare and present NPS reports to senior management, highlighting trends and actionable insights.
- Ensure timely follow-up on customer feedback and work with relevant teams to implement improvements based on the survey results.
- Bachelor's degree in business, marketing, communications, or a related field.
- Minimum of 2 years of experience in NPS management or a related role.
- Strong written and verbal communication skills, with the ability to engage effectively with customers and internal teams.
- Excellent organizational and time-management skills.
- Strong analytical skills, with the ability to interpret NPS data and generate actionable insights.
- Experience working with CRM systems and maintaining customer databases.
- Ability to work in a collaborative team environment and manage relationships with various stakeholders.
- Customer-focused mindset with a proactive approach to improving customer experience.
The estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, depending on experience.
LocationThis role is based in Noida, India.
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