Senior Process Manager
18 hours ago
About EXL
EXL is a leading provider of outsourcing and transformation solutions to the finance and insurance industries. Our company is committed to delivering exceptional results through our expertise in data analytics, process design, and technology implementation.
Job Description
- We are seeking an experienced Senior Process Manager to join our team in [Location]. The ideal candidate will have a strong background in process management, with a proven track record of driving business growth and improving operational efficiency.
- In this role, you will be responsible for ensuring that all process transactions are processed in accordance with standard procedures, and that assigned targets are met in line with the Service Level Agreement (SLA).
- You will also be responsible for maintaining the quality of transactions, adhering to Company Policies and Procedures, and focusing on customer satisfaction through effective communication and timely resolution of customer concerns.
- The successful candidate will work closely with cross-functional teams to achieve key targets and drive business growth.
- This is a challenging and rewarding opportunity for an experienced process manager looking to take their career to the next level.
Salary Range
The estimated salary for this position is between $80,000 - $110,000 per year, depending on experience and qualifications.
Requirements
- At least 5 years of experience in process management or a related field
- Proven track record of driving business growth and improving operational efficiency
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Bachelor's degree in Business Administration, Operations Management, or a related field
Benefits
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