Senior Operations Manager
5 days ago
We are seeking a highly skilled Senior Operations Manager to join our team at EXL. As a key member of our organization, you will be responsible for leading and motivating a large team within a fast-paced and demanding environment.
About the RoleThe ideal candidate will have experience in process optimization and quality assurance protocols. You will be responsible for increasing the efficiency of existing processes and procedures, ensuring operational activities remain on time and within budget.
Key Responsibilities- Lead and motivate a large team, including career development plans for direct reports and problem resolution
- Manage data collection for updating metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
To succeed in this role, you will need:
- A degree in Business Administration or a related field
- Minimum 5 years of experience in operations management
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
We offer a competitive salary package, including an estimated $120,000 per year, as well as opportunities for professional growth and development.
LocationThis role is based in [location], with the opportunity to work remotely.
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