
Leverage Technical Expertise as an Experienced Support Engineer
2 days ago
About Analytix Solutions helps businesses navigate challenges and empower owners to make informed decisions. We are a single-source provider of integrated solutions across multiple functional areas and disciplines.
We support clients with efficient systems and processes, reliable data, and industry insights. Our cross-disciplinary expertise, technological aptitude, and deep domain experience enable us to strategically scale businesses for growth.
Key Responsibilities- Respond to and resolve client tickets using ConnectWise RMM and other support platforms.
- Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.
- Evaluate and escalate unresolved or complex issues to L2/L3 teams with detailed context and logs.
- Assist with onboarding and offboarding processes, including user account setup and deactivation.
- Provide basic support for Microsoft 365 and Google Workspace environments.
- Familiarity with Microsoft Azure and AWS cloud platforms.
- Knowledge of Windows Server, Linux, and VMware/Hyper-V operating systems.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLANs, and firewalls.
- Basic knowledge of email security, EDR, automation, AI, backup, and monitoring tools.
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