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Technical Support Specialist

1 week ago

Hyderabad, Telangana, India ServiceNow Full time

The ServiceNow Technical Support Engineer plays a vital role in ensuring seamless customer experiences. As a technical expert, you will resolve complex cases efficiently, leveraging your analytical skills and knowledge of the ServiceNow platform to provide accurate solutions.

With strong communication skills, you will engage with customers through various channels, including web, chat, email, and direct telephone support. Your ability to empathize with customers' needs and build trust is essential for delivering exceptional support experiences.

A successful candidate will have a proven track record of providing creative problem-solving approaches and strong analytical skills, with expertise in analyzing log files and standard debugging concepts. Familiarity with tools like incident management, knowledgebase, defect, and escalation management is also required.

In addition to troubleshooting web applications and JavaScript code, experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals) is mandatory.

As a key player in providing input across business units regarding process and product improvements, your unique perspective on technical issues will be invaluable. To succeed in this role, you must possess excellent communication skills, both verbal and written, and a collaborative nature.

Required skills and qualifications include:

  • Demonstrated creative problem-solving approach and strong analytical skills
  • Proficiency in analyzing log files and standard debugging concepts
  • Familiarity with tools and practices of the trade, such as incident management, knowledgebase, defect, and escalation management
  • Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
  • Experience troubleshooting web applications and JavaScript code
  • Excellent communication skills (verbal and written)