Technical Support Specialist

3 days ago


Hyderabad, Telangana, India Wall Street Consulting Services LLC Full time

We are seeking a skilled Technical Support Specialist to join our team at Wall Street Consulting Services LLC. As a key member of our production support team, you will play a critical role in ensuring the stability and performance of our Java, PHP, and AWS-based applications.

Key Responsibilities:
  • Provide Level 2 and Level 3 technical support for Java and PHP applications on AWS
  • Monitor, troubleshoot, and resolve production incidents in a timely and efficient manner
  • Perform root cause analysis, implement fixes, and optimize application performance
  • Collaborate with cross-functional teams to resolve issues and enhance system capabilities
  • Document processes and best practices to ensure knowledge sharing and continuity

To succeed in this role, you will require strong knowledge of AWS services, Linux/Unix, SQL, and log analysis. Experience with CI/CD, Docker, and microservices is highly desirable, as is familiarity with ITIL and incident management principles.

In return for your expertise, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development within our organization.



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