Technical Support Specialist
2 weeks ago
We are looking for a skilled Technical Support Specialist with a background in web technologies and a passion for solving technical issues. The ideal candidate should have experience with HTML, CSS, JavaScript, basic MongoDB, AI tools, API integration, excellent communication skills and application functional understanding. Knowledge of Python or experience in the real estate domain is a plus.
Key Responsibilities:
- Handle third party integration with APIs and ensure seamless functionality.
- Provide technical support and troubleshooting for web applications, ensuring issues are resolved promptly and efficiently.
- Utilize MongoDB basics to manage and resolve database-related issues.
- Able to work on PDF template customization using HTML, CSS.
- Document and maintain accurate records of issues, solutions, and best practices.
- Communicate effectively with clients and team members to ensure a high level of customer satisfaction.
- Stay up-to-date with the latest trends and technologies in web development and AI.
Required Skills and Qualifications:
- 1-3 years of experience in technical support or a related role.
- Proficiency in HTML, CSS, and JavaScript.
- Basic knowledge of MongoDB.
- Experience with AI tools and agents.
- Strong knowledge of website integration with APIs.
- Ability to understand functionality of application and real estate domain.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Preferred Qualifications:
- Experience with Python (optional but good to have).
- Familiarity with other web development technologies and frameworks.
- Experience with cloud-based solutions and services.
- Experience with real estate domain
- Experience with Sales and Whatsapp marketing applications.
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