Technical Support Specialist

4 days ago


Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

**Job Overview:**

We are seeking a skilled Technical Support Specialist to join our team at WaferWire Cloud Technologies. As a Support Engineer, you will play a crucial role in managing helpdesk tickets for our customers, ensuring timely and effective resolution of technical issues.

Key Responsibilities:

  • Analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • Investigate and solve complex customer technical issues while acting as an advisor to the customer.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools.
  • Update the help-desk ticketing system to track, monitor, and resolve issues.

Required Skills and Qualifications:

  • Proven experience as a Support Engineer or similar role.
  • Strong problem-solving, debugging, and troubleshooting skills.
  • Familiarity with helpdesk ticketing systems and escalation procedures.

About Us:

WaferWire Cloud Technologies is an equal opportunity employer committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals who share our values and passion for delivering exceptional customer experiences.



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