Technical Support Specialist
4 days ago
**Job Overview:**
We are seeking a skilled Technical Support Specialist to join our team at WaferWire Cloud Technologies. As a Support Engineer, you will play a crucial role in managing helpdesk tickets for our customers, ensuring timely and effective resolution of technical issues.
Key Responsibilities:
- Analyze and interpret data captures and trace logs to resolve customer issues in production environments.
- Investigate and solve complex customer technical issues while acting as an advisor to the customer.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools.
- Update the help-desk ticketing system to track, monitor, and resolve issues.
Required Skills and Qualifications:
- Proven experience as a Support Engineer or similar role.
- Strong problem-solving, debugging, and troubleshooting skills.
- Familiarity with helpdesk ticketing systems and escalation procedures.
About Us:
WaferWire Cloud Technologies is an equal opportunity employer committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals who share our values and passion for delivering exceptional customer experiences.
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