Technical Support Specialist

4 days ago


Hyderabad, Telangana, India ServiceNow Full time
Job Description

The Technical Support Specialist will play a crucial role in resolving technical cases created by customers seeking assistance with the ServiceNow software and platform. This involves troubleshooting unexpected behaviors, answering technical questions, and providing exceptional customer support experiences.

To excel in this position, one must possess excellent communication skills, be committed to building trust and showing empathy towards customers, and have a strong analytical mindset. The ideal candidate will be proficient in various diagnostic tools and able to employ creative problem-solving techniques to resolve complex issues.

This role requires a deep understanding of the ServiceNow platform, including its core functionalities, and the ability to work collaboratively with cross-functional teams to ensure seamless issue resolution. Additionally, the successful candidate will contribute to process and product improvements across business units by providing valuable insights gained from their experience working on technical issues for customers.



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