Technical Support Specialist

3 days ago


Hyderabad, Telangana, India AmplifAI Full time

**Job Title:** Technical Support Specialist

Overview:

At AmplifAI, we are seeking an experienced Technical Support Specialist to provide top-notch technical assistance to our global SaaS clients. As a key member of our team, you will be responsible for ensuring client satisfaction through prompt and efficient issue resolution.

Responsibilities:

  • Troubleshoot complex application/system issues using advanced SQL queries and analysis techniques.
  • Manage incident tickets and provide regular status updates to stakeholders.
  • Escalate critical issues and manage Service Level Agreements (SLAs) to ensure timely resolution.
  • Maintain a comprehensive Knowledge Base to support future troubleshooting efforts.
  • Participate in daily operations meetings to discuss ongoing projects and initiatives.

Required Skills and Qualifications:

  • Advanced proficiency in Excel, including VLOOKUP and other functions.
  • Basic knowledge of SQL programming.
  • Experience with Call Center/WFM reporting tools.
  • Familiarity with ticketing systems, such as FreshDesk.

Benefits:

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.



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