Technical Support Specialist
3 days ago
**Job Title:** Technical Support Specialist
Overview:
At AmplifAI, we are seeking an experienced Technical Support Specialist to provide top-notch technical assistance to our global SaaS clients. As a key member of our team, you will be responsible for ensuring client satisfaction through prompt and efficient issue resolution.
Responsibilities:
- Troubleshoot complex application/system issues using advanced SQL queries and analysis techniques.
- Manage incident tickets and provide regular status updates to stakeholders.
- Escalate critical issues and manage Service Level Agreements (SLAs) to ensure timely resolution.
- Maintain a comprehensive Knowledge Base to support future troubleshooting efforts.
- Participate in daily operations meetings to discuss ongoing projects and initiatives.
Required Skills and Qualifications:
- Advanced proficiency in Excel, including VLOOKUP and other functions.
- Basic knowledge of SQL programming.
- Experience with Call Center/WFM reporting tools.
- Familiarity with ticketing systems, such as FreshDesk.
Benefits:
We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
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