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Technical Support Specialist

1 week ago

Hyderabad, Telangana, India Sampoorna Full time

Sampoorna is seeking a highly skilled and motivated Technical Support Specialist to join its team. The ideal candidate will have 4-7 years of experience in VAS / DATA system operations and maintenance, with expertise in Mobile Telecoms networks covering GSM, GPRS and UMTS.

Key Responsibilities:
  • To understand customer needs and business objectives
  • To manage an incident while adhering to SLAs throughout its life cycle
  • To work within well-defined system support guidelines

The successful candidate will be responsible for investigating, diagnosing, troubleshooting, and identifying solutions to platform issues. They will also prioritize and respond to incident alerts and support calls, determine and coordinate with teams that are critical to the event resolution, reproduce faults/cause in house related to system/network problems, and take the lead in the development and presentation of post-event root cause analysis reports as required.

Requirements:
  • 4-7 years of experience in VAS / DATA system operations and maintenance
  • Knowledge of Mobile Telecoms networks covering GSM, GPRS and UMTS
  • Experience in using a ticketing system for tasks management and team collaboration through resolution

The ideal candidate should be a quick learner, self-motivated, enthusiastic, and curious to learn new technologies. They must be technically adept, having business analysis; communication and customer presentation skills. A candidate with onsite customer software implementation experience is highly sought after. Ideally, the candidate should hold a computer science, engineering, or other related degree.

A good attitude, a desire to learn and gain experience, and a willingness to travel are essential. Must be fluent in English.