Technical Support Specialist
7 days ago
Job Description
We are looking for a highly skilled Technical Support Specialist to join our team at Prodapt. As a key member of our IT operations team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our systems.
Key Responsibilities
- Provide timely and effective technical support to customers via various communication channels
- Investigate and resolve complex technical issues in a proactive and efficient manner
- Collaborate with cross-functional teams to ensure seamless handovers and knowledge sharing
- Develop and maintain runbooks for common issues to improve resolution times
- Continuously monitor system performance and identify opportunities for improvement
Requirements
- Proven experience in IT support projects, preferably in a 24/7 environment
- Excellent communication skills, both written and verbal
- Strong problem-solving skills, with the ability to work under pressure
- Ability to work independently, with minimal supervision
- Willingness to learn and adapt to new technologies and processes
What We Offer
- A dynamic and supportive team environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
- The chance to work on cutting-edge projects and technologies
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