Technical Support Specialist

7 days ago


Hyderabad, Telangana, India Prodapt Full time

Job Description

We are looking for a highly skilled Technical Support Specialist to join our team at Prodapt. As a key member of our IT operations team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our systems.

Key Responsibilities

  • Provide timely and effective technical support to customers via various communication channels
  • Investigate and resolve complex technical issues in a proactive and efficient manner
  • Collaborate with cross-functional teams to ensure seamless handovers and knowledge sharing
  • Develop and maintain runbooks for common issues to improve resolution times
  • Continuously monitor system performance and identify opportunities for improvement

Requirements

  • Proven experience in IT support projects, preferably in a 24/7 environment
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills, with the ability to work under pressure
  • Ability to work independently, with minimal supervision
  • Willingness to learn and adapt to new technologies and processes

What We Offer

  • A dynamic and supportive team environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • The chance to work on cutting-edge projects and technologies


  • Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

    At WaferWire Cloud Technologies, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for managing helpdesk tickets for our customers and providing top-notch support using your knowledge of Office 365 technologies.The ideal candidate will have a strong background in Microsoft Teams features and...


  • Hyderabad, Telangana, India Genpact Full time

    About the JobWe are looking for a talented Technical Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional technical support and service to our customers.In this role, you will work closely with internal departments to provide timely and effective solutions to customer queries and...


  • Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    Job Description:">Hiring for International Voice Process for Technical and Non-Technical Support. Artech Infosystems Private Limited is seeking highly skilled candidates to join our team as a Technical Support Specialist.Key Responsibilities:">Provide technical support and troubleshooting for system issuesAssist with Office 365 and Active Directory...


  • Hyderabad, Telangana, India QLOTECH Full time

    At QLOTECH, we are seeking a skilled Technical Support Specialist to join our team. As a Level 2 IT Professional, you will play a vital role in providing top-notch support for our clients.Key Responsibilities:Device Support: Provide Level 2 support for Windows and macOS devices, ensuring seamless operation and resolving technical issues promptly.Application...


  • Hyderabad, Telangana, India SKS Enterprises Full time

    Position Name : Technical Support Specialist Location : Hyderabad Experience Range : 3 - 6 years Job Description : Responsibilities : - Provide timely and accurate technical support to customers via phone, email, chat, and other communication channels. - Diagnose and resolve customer technical issues, escalating complex problems to senior support or...


  • Hyderabad, Telangana, India AmplifAI Full time

    About the RoleAs a Technical Support Specialist at AmplifAI, you will be responsible for delivering exceptional technical support to our global SaaS clients.Your Key ResponsibilitiesTroubleshoot complex application/system issues via advanced SQL queries and analysis.Manage incident tickets and provide timely status updates.Collaborate with clients through...


  • Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

    At WaferWire Cloud Technologies, we specialize in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack.We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in supporting complex technical issues and providing exceptional customer service.Key...


  • Hyderabad, Telangana, India Firstsource Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Firstsource. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will investigate...


  • Hyderabad, Telangana, India SKS Enterprises Full time

    Position Name : Technical Support SpecialistLocation : HyderabadExperience Range : 3 - 6 yearsJob Description :Responsibilities :- Provide timely and accurate technical support to customers via phone, email, chat, and other communication channels.- Diagnose and resolve customer technical issues, escalating complex problems to senior support or development...


  • Hyderabad, Telangana, India Quectel Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to provide expert assistance for Quectel's full product line, encompassing wireless 5G, LTE, UMTS/HSPA (+), GSM/GPRS and GNSS modules.Your key responsibilities will include:Responding promptly to customer inquiries and resolving software/hardware issues through on-site support in...


  • Hyderabad, Telangana, India AT&T Full time

    **Job Description:**Specialist Technical SupportAt AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.Responsible for supporting a diverse range of internal end-to-end...


  • Hyderabad, Telangana, India Mantras2Success Full time

    We are seeking a seasoned Technical Support Specialist to join our esteemed team at Mantras2Success. As a key member, you will be responsible for ensuring the optimal performance of our systems.The ideal candidate will possess a strong passion for troubleshooting and problem-solving, with a keen eye for detail and analytical mind. They should be proficient...


  • Hyderabad, Telangana, India Hire22 Full time

    Hire22.ai is a cutting-edge platform designed to revolutionize the way companies recruit senior-level talent.Our goal is to maintain 100% confidentiality throughout the recruitment process, ensuring a smooth and efficient experience for both employers and candidates.We are currently seeking a highly skilled Technical Support and Consulting Specialist to join...


  • Hyderabad, Telangana, India Quectel Full time

    **Company Overview**Quectel is a leading provider of wireless communication modules, offering a comprehensive range of products that support various applications.**Job Description:**We are seeking an experienced Technical Support Specialist to join our team in India. As a Technical Support Specialist, you will be responsible for providing technical...


  • Hyderabad, Telangana, India HCLTech Full time

    About the Role:The Technical Support Specialist will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly.Key Responsibilities:Provide first-level support for IT issues including hardware, software, network, and operating...


  • Hyderabad, Telangana, India Live Connections Full time

    **Company Overview:** Live Connections is a dynamic organization seeking an experienced Technical Application Support Specialist to join our team.**Job Description:** As a Marketo MX Technical Support Professional, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of system issues and proactive...


  • Hyderabad, Telangana, India HCLTech Full time

    Job SummaryWe are seeking a proactive and customer-focused Technical Support Specialist to join our team at HCLTech. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly.Key...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    Role DescriptionThis role requires a highly motivated and organized individual who can manage multiple tasks simultaneously. As a Service Desk Technical Support Specialist, you will handle customer inquiries, resolve technical issues, and maintain accurate records. You will need to communicate effectively with customers, colleagues, and management to ensure...


  • Hyderabad, Telangana, India Compliance Group Inc Full time

    Job OverviewWe have an urgent opening for a Veeva Vault Help Desk Support Specialist at Compliance Group Inc.This is a unique opportunity to work with our team and provide technical assistance and guidance to business users on the use of Veeva Vault System.


  • Hyderabad, Telangana, India C1 Global Innovation & Capability Center Full time

    Job SummaryThe C1 Global Innovation & Capability Center seeks a highly skilled Technical Support Specialist - Verint Expert to serve as an L2 escalation point for troubleshooting and resolving complex issues related to the Verint platform. This role requires advanced technical expertise, strong analytical skills, and excellent communication abilities.Key...