Technical Support Specialist

3 days ago


Hyderabad, Telangana, India Cendyn Full time

The Technical Support Specialist is part of the Cendyn Global Customer Support team. This team provides support for Cendyn products internationally, ensuring availability and uptime by providing technical, non-technical, and functional assistance to high-value clients.

Key Responsibilities
  • Handle complex service delivery issues with Cendyn-specific software solutions.
  • Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.
  • Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.
  • Provide efficient client support and technical assistance via email, online chat, and telephone.
  • Identify solutions for technical challenges.

This position requires strong diagnostic and solution skills, as well as excellent communication and interpersonal skills. The successful candidate will be able to work effectively in a team environment and maintain a professional and positive manner.



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