Technical Support Specialist
6 days ago
Kshema General Insurance Limited is revolutionizing agricultural insurance with cutting-edge technology.
Our team is seeking a skilled Technical Support Specialist to join us in providing day-to-day support and maintenance for critical business applications.
Key Responsibilities- In-Depth Issue Investigation: Analyze logs, database queries, API calls, and system performance to diagnose problems.
- Bug Identification & Workarounds: Identify defects in applications and suggest more appropriate workarounds.
- Data Fixes & Configuration Changes: Implement minor data corrections and system configuration updates.
- Integration & API Troubleshooting: Diagnose and resolve integration issues between various applications.
- Coordination with L3 & Vendors: Escalate complex issues to L3 team or external vendors with comprehensive documentation.
- Proactive Monitoring & Root Cause Analysis (RCA): Identify patterns in recurring incidents and suggest improvements.
- Release & Patch Deployment Support: Assist in testing and deployment of patches and minor upgrades.
- Monitoring & Alerts: Monitor application dashboards, detect failures, and escalate critical alerts.
- Education: Bachelor's degree in computer science, Information Technology, or a related field.
- Experience: 4+ years of experience in application support or a related IT role.
- Skills: Strong understanding of ITIL or other IT service management frameworks, experience with scripting languages (e.g., Python, PowerShell), SQL tools, and troubleshooting tools.
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Technical Support Specialist
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