Technical Application Support Specialist
3 days ago
We are seeking a highly skilled and experienced Yardi Techno Functional professional to join our team at OSI Digital. As a Technical Application Support Specialist, you will be responsible for managing day-to-day technical support activities and handling client communication. Your primary focus will be on planning and resolving issues in a prioritized order, acting as a primary point of contact for tickets until resolution, and documenting issue resolution approaches, unit test plans, and test results.
About the Role
You will have the opportunity to work on various phases of the project implementation lifecycle and gain knowledge of implementation methodology. With excellent communication and analytical skills, you will be able to understand and troubleshoot business needs. Strong solution skills and excellent communication and presentation skills are required for this role.
Responsibilities
- Manage day-to-day technical support activity
- Handle client communication
- Plan and resolve issues in a prioritized order
- Act as a primary point of contact for tickets till resolution
- Document issue resolution approach, unit test plan, and test results
- Prepare FDD, TE040, and Training Manuals on new development activities
Requirements
- Experience in Yardi Property Management Application experience implementation and support project
- At least 3 implementation experience in Yardi and min 3 projects experience in Yardi application Support
- Expected to have experience in Yardi end-to-end process in Functional and technical
- Excellent communication and analytical skills in understanding and troubleshooting the business needs
About OSI Digital
OSI Digital is a leading technology solutions provider with offices in the US, Canada, India, Philippines, Dubai, and Australia. We have a strong partner alliance with world-leading technology providers such as Salesforce, Boomi, Tableau, Oracle, Microsoft, and Amazon Web Services.
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