Application Support Specialist

3 weeks ago

Hyderabad, Telangana, India myGwork Full time
This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

This position reports to

Technical Trainer
Your role and responsibilities

Mission StatementTo develop and maintain Drive Products Application support at Bangalore in order to improve ABB Drive Products Superior customer experience reach by market penetration & retaining existing customer base..In this role, you will have the opportunity to lead technical expertise assignments of medium complexity. Each day, you will contribute to the development of technical expertise solutions and services. You will also showcase your expertise by participating in the creation of technical expertise business strategy.The work model for the role is : #LI-OnsiteThis role is contributing to Motion Drive Product business division based in Hyderabad, IndiaYou will be mainly responsible for:Planning and Execution
•To primarily focus on Technical support of VFD/SERVO/PLC to the Channel Partners / OEMs / EU/ System Integrators.
•For more complex problems should attend the site with CP/OEM's engineers and escalate to Product engineers if any support required
•Achieve the sales target for Drive Products division for assigned geography/account.
•Achieve the order target month on month and collect the overdue in time.Technical support
•Work closely with the CP/OEM/SI's and share success stories.
•provide enterprise-level assistance to our customers & CP/OEM engineer
•Diagnose and troubleshoot software and hardware problems in VFD/servo/PLC and help our customers install the VFD/SERVO/PLC in new applications
•Application & programing development support to OEM/CP/EU
•Presales activity such as technical feasibility/Machine study and selection of the suitable BOM as per the application/MachineOwnership
•Full commitment to meet the Technical support targets & Sales targets
•Interact regularly with CP/OEM/SI's service engineer to drive them to meet TAT
•Co-ordinate with CP/OEM/End customer service team for warranty and after sales support.MIS
•Regularly give update on business & Technical calls done to product line wise
•Prepare monthly MIS and submit to stake holders.(both Business & Tech support
Qualifications for the role
Qualification: BE/ BTech, Diploma >5 years
Application/Programing development knowledge (Mechatronics)
Good knowledge on the PLC Programing/ Motion controller programing & Drives / Automation Service is preferred.
Good communication skills.
Systematic business growth following pricing and channel policy.
Highly demanding CP/OEM /SI/EU expecting support on all aspects.
Meeting the Technical TAT
Logging 150 Calls in SFDC of both Tech & application support cases

More about us

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory"It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitmentprocess. Please do not make payments to any individuals /entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions."For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning"

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