IT Support Specialist

3 days ago


Hyderabad, Telangana, India Equisoft Full time

Equisoft is a global provider of digital solutions for the insurance and investment industries. We help our customers meet the challenges brought about by digital transformation with our scalable solutions, business-driven approach, industry knowledge, cutting-edge technologies, and experts.

We are a stable organization with over 950 employees, offering career advancement opportunities and a stimulating work environment. Our benefits package includes medical, dental, term life/personal accident coverage, wellness sessions, telemedicine program, and educational support through LinkedIn Learning, LOMA Courses, and Equisoft University.

The Production Support Specialist (Level 2) reports to the Manager, Production Support and works closely with a team of specialists. The incumbent is responsible for all client-facing application production support and incident resolution, ensuring optimal performance and stability of insurance applications across multiple product lines.

Your responsibilities include:

  • Working with customer requests and tickets, multitasking daily operations, and responding promptly to high-severity tickets
  • Maintaining application integrations between product suites and customer integrations
  • Monitoring and responding to user-reported issues and infrastructure alerts
  • Managing proactive ready-for-business checks, identifying gaps, and responding to failures

Requirements include:

  • Bachelor's degree in computer engineering or information technology, or a college diploma combined with relevant experience
  • At least 5 years of experience in Java software design, application development, systems integration, and SQL programming
  • Experience in a Production Support helpdesk or similar client-facing role
  • Object-Oriented Programming skills in Java or equivalent
  • Strong experience with Linux Operating System and SQL scripting


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