Information Technology Support Specialist

5 days ago


Hyderabad, Telangana, India BlackRock IT Solutions Full time
Job Summary

The ITOC Administrator is a key member of our IT team at BlackRock IT Solutions, responsible for providing top-notch support and maintenance for our internal and client systems. This role requires a highly motivated individual with excellent communication skills, a keen eye for detail, and the ability to work well under pressure.

Main Responsibilities
  • Provide tier 1 and tier 2 support for desktops, laptops, and mobile devices.
  • Monitor system performance, troubleshoot issues, and perform maintenance tasks as needed.
  • Communicate effectively with clients to understand their needs and resolve issues efficiently.
  • Escalate complex problems to senior engineers and management as required.

Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • At least 2 years of experience in IT support, preferably in a similar role.
  • Proficiency in Windows operating systems, Microsoft Office, and other standard software applications.
  • Excellent problem-solving skills, attention to detail, and strong analytical thinking.

What You Will Gain
  • Opportunity to work with a talented team of IT professionals.
  • Chance to develop your technical skills and expertise in IT support.
  • A dynamic and supportive work environment that encourages growth and learning.


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