Information Technology Specialist

3 weeks ago

Hyderabad, Telangana, India AVASO Technology Solutions Full time
IT Service Desk Analyst

AVASO Technology Solutions -Hyderabad, Telangana, India (On-site)

Job Opportunity:

Position: IT Service Desk Analyst

Location: Hyderabad, Telangana, India

Employment Type: Full-Time Onsite Support Role

Type of Agreement: Full Time Contract

Experience: 2+ years

Required languages: English (Business Speaking)

Company Overview:

Website: - Technology is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide. If you are an experienced IT professional with expertise in 24/7 support operations for end-users issues, diagnosing, troubleshooting, and resolving IT-related problems. Join AVASO and help businesses succeed with reliable and efficient IT services.

As an AVASO employee, you will be part of a global organization offering IT services to national and international clients across various industries.

With coverage in over 190+ countries and global distribution capabilities, AVASO has a proven track record of delivering best-in-class technology solutions to businesses of all sizes, including some of the world's most recognized brands.

AVASO provides excellent growth opportunities, the chance to work with a strong global company, and a rewarding financial package.

Position Overview:

We are currently seeking an experienced IT Support Technician to join our team in, Hyderabad, Telangana, India as a Full-Time On-Site Support - IT Service Desk Analyst Role. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Overview:

We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 24/7 support operations with Work from Office and candidate will be the first point of contact for end-users issues. candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related problems, providing timely and effective solutions to ensure minimal disruption to business operations.

Roles and Responsibilities

- Serve as the initial point of contact for technical support requests via phone, email, and support tickets.- Collaborate with team peers to provide best-in-class customer service for aligned task.- Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.- Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures.- Should have a basic understanding of Major Incident Management (MIM).- Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar)- Diagnoses and resolves advanced IT related issues-Softwares, O365 and Windows operating systems.- Assist with password resets, account lockouts, other user account management and Active directory / ARS platform knowledge.- Setup / Diagnoses and resolve MTR / AV related issue.- Document and track incidents and service requests in the ticketing system, ensuring accurate details and timely updates.- Monitor service desk queues and prioritize requests based on urgency and impact.- Install, configure, and maintain hardware devices such as desktops, laptops, printers, and mobile devices.- Assist with software installations and updates, ensuring systems are up-to-date and secure and Manage Intune device configurations and updates.- Assist with basic network troubleshooting, including connectivity issues, VPN access, and Wi-Fi problems.- Adhere to company policies and procedures, ensuring compliance with IT security and privacy standards.- Patience and empathy when dealing with customers who may be frustrated or inexperienced with technology.- Candidate should be an effective team player with a keen eye on Continuous Improvements.- Makes recommendations for updates to the KB database.

Desired Candidate Profile

- 2-7 Yrs of experience in Service Desk/Technical Support - L1.- Provide support through Voice Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.- Excellent communication and customer service skills to support Global customers.- Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.- Good knowledge of ticketing systems (e.g., ServiceNow).- Strong problem-solving and troubleshooting skills.- Ability to work independently and as part of a team in a fast-paced environment.- Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.- Strong customer service orientation with a focus on user satisfaction.- Ability to manage time effectively and prioritize tasks based on urgency.

Certification:

- An ITIL certification is desirable.

Must have skills :

- Exceptional technical and troubleshooting skills- Excellent written and verbal communications skills.- Comfortable operating in a fast-paced environment with minimal supervision.

Why AVASO Technology?

- Join a dynamic and innovative team with a global presence.- Opportunities for career growth and continuous learning.- Competitive salary and benefits package.- Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by sending your resume: or or call or WhatsApp me over +91-8528538998.

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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