IT Support Specialist

3 days ago


Hyderabad, Telangana, India AVASO Technology Solutions Full time
Job Overview: AVASO Technology Solutions is seeking a skilled IT Support Specialist to provide technical assistance and resolve issues for end-users. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach.

Key Responsibilities:
  • Provide technical support via phone, email, and tickets.
  • Collaborate with peers to deliver exceptional customer service.
  • Diagnose and resolve hardware, software, network, and application-related issues.
  • Educate users on IT best practices and solutions.


Requirements:
  • 2+ years of experience in IT Service Desk/Technical Support - L1.
  • Excellent communication and customer service skills.
  • Familiarity with Active Directory, O365, software installation, and standard applications.
  • Knowledge of networking concepts, ticketing systems, and troubleshooting methods.


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