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Technical Support Specialist

1 week ago

Hyderabad, Telangana, India AT&T Full time
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for managing day-to-day operations, including incident management, disaster recovery, technical support, administration, implementation, maintenance, monitoring, and configuration of all AT&T internal user and office components.

Main Responsibilities:
  • Manage tools/applications availability issues, productivity, end to end business flowthrough, work user issues associated with customer accounts, accounts provisioning, and service assurance.
  • Provide support for critical business services, including break/fix resolution, application deployment/upgrades, security patching, and remediation.
  • Support the advance remote assistance (ARA) program, providing first-line technology support and potentially tier 2 and tier 3 support for AT&T associates across the international region.