Executive Director of Retention Strategy

2 days ago


Mumbai, Maharashtra, India Leanplum Full time

About Us

CleverTap is the world's leading retention cloud that helps app-first brands personalize and optimize consumer touchpoints to boost user engagement, retention, and lifetime value. Our platform addresses the needs of retention and growth teams with audience analytics, deep segmentation, multi-channel engagement, product recommendations, and automation in one unified solution.
The platform is powered by TesseractDB - a purpose-built database for customer engagement, offering speed and economies of scale. Why Choose Us? We are trusted by 2000+ customers, including top brands like AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
We are backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ. Our global presence includes offices in Mountain View, San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
About the Role As an Executive Director of Retention Strategy, you will lead our efforts to develop and implement strategies that drive customer retention and growth. You will work closely with our team to analyze customer data, identify areas for improvement, and develop targeted campaigns to increase customer engagement and loyalty.
Responsibilities
  • Develop and implement retention strategies that drive customer growth and loyalty.
  • Analyze customer data to identify areas for improvement and develop targeted campaigns.
  • Collaborate with cross-functional teams to ensure alignment and effective execution of retention strategies.
  • Stay up-to-date with industry trends and best practices in customer retention and growth.

What We Offer
  • A competitive salary range of $120,000 - $180,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development in a dynamic and innovative company.
  • A collaborative and inclusive work environment with a diverse team of professionals.


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