Senior Executive
5 days ago
We are seeking a highly skilled Senior Executive to join our team as a Brand Reputation Specialist in Mumbai. As a key member of our organization, you will play a crucial role in monitoring and responding to user comments, feedback, and complaints across social media platforms.
Responsibilities:
* Actively monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms manually and using related tools
* Connect, converse, and engage with the target audience on digital platforms and respond to negative comments, feedbacks, redressing complaints within client-specified turn-around time
* Create brand awareness by addressing user queries and maintaining the brand reputation
* Acknowledge compliments and showcase them on brand social media pages
* Effectively identify and utilize social listening tools for response management
About Us:
Dentsu International India is a leading advertising agency network that helps brands win, keep, and grow their best customers. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, we operate in over 145 markets worldwide with more than 66,000 dedicated employees working together to reach new heights. Our teams of optimists, entrepreneurs, and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.
Job Requirements:
* 1-2 years of experience in ORM or a related field
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Familiarity with social listening tools and platforms
Benefits:
* Competitive salary: ₹750,000 - ₹1,000,000 per annum
* Opportunity to work with a leading advertising agency network
* Collaborative and dynamic work environment
* Professional growth and development opportunities
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