Senior Customer Experience Manager

About us:GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The Role:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

About UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each dayJob Description:About the Role:Alation seeks a highly motivated and detail-oriented Customer Experience (CX) Operations Manager to play a critical role in transforming and optimizing our customer support function. Reporting directly to the Senior Manager of...

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from...

**Customer Success Associate Role Overview:**We are seeking a dedicated and data-driven Customer Success Professional to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.You will conduct regular...

Job SummaryThe Product Owner is a key member of the squad, responsible for prioritizing activities and owning the backlog.Key Responsibilities:Enhance customer experience in critical customer journeys.Drive digital first contact strategy to achieve channel defection.Improve digital sales and marketing channels capabilities.Ensure technology convergence...

Attract and Retain Valued CustomersWe are seeking a seasoned professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. As a key member of our team, you will be responsible for ensuring customer satisfaction and driving revenue growth through proactive engagement.Main Responsibilities:Contact customers...

As a Senior Executive, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to maintain and update records of customer interactions, ensuring seamless communication and resolution of queries.Key Responsibilities:Maintaining and updating records of customer interactions.Handling customer complaints,...

Job Overview">We are seeking an experienced customer service professional to lead a team of support representatives.The ideal candidate will possess excellent communication and leadership skills, with the ability to resolve complex customer complaints efficiently.This role requires a strong focus on process improvement, with a keen eye for identifying...

Customer Centricity ChampionAct as the advocate for Customer Experience and ensure that customer centricity is embedded across the organization.Drive initiatives to address customer dissatisfaction and complaints, collaborating with business stakeholders to develop effective action plans.Lead efforts to resolve customer complaints promptly, escalate...