Customer Experience Leader

Job DescriptionAs a senior product leader, you will be responsible for driving the transformation of our digital customer experience across wealth, retail, and business banking segments.The ideal candidate will have a deep understanding of digital onboarding, customer lifecycle management, credit decisioning, fraud prevention, and regulatory compliance.You...

Job Summary:">We are seeking a seasoned leader to spearhead customer care initiatives, provide technical support, and handle customer complaints at our workshop. The goal is to enhance customer satisfaction and dealer engagement within organizational policies and government statutory norms.

Quality Assurance ManagerWe are seeking an experienced Quality Assurance Manager to oversee and drive the quality program within our customer service center.Key Responsibilities:Develop, implement, and maintain quality assurance policies, procedures, and standards for all call center operations.Monitor, evaluate, and report on agent-customer interactions...

Customer Experience LeaderWe are seeking a skilled Customer Experience Leader to join our team. In this role, you will be responsible for managing a large volume of customer interactions, responding to inquiries, and resolving issues in a professional and patient manner.Develop and implement strategies to improve customer satisfaction and loyaltyManage and...

Product VisionaryWe are seeking a highly skilled Product Visionary to lead the development of innovative digital customer life cycle journeys for our customers.This role is instrumental in driving business growth through superior digital experience on all customer onboarding journeys, core capabilities like credit decision, fraud management, IDV and life...

Customer Renewals AssociateTake the next step in your career as a leader for our Customer Renewals role.Role Overview:We are seeking an experienced professional to lead our Customer Renewals team. Responsibilities will include driving performance, ensuring timely renewals, delivering exceptional customer service, and supporting team growth and...

Key Responsibilities:As a General Manager Operations, you will lead a team of professionals to deliver exceptional customer experiences.You will coordinate with cross-functional teams to ensure timely project completion and act as the highest point of escalation for region-specific issues.Own the customer experience post-project booking until...

Join us as Customer Care Leader, where you will be responsible to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. To be successful as Customer Care Leader, you should have experience with: • Proven expertise in Corporate/Commercial Banking KYC (UK market...

Company Profile:Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually...

*Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...