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Digital Customer Experience Leader
3 weeks ago
Product Visionary
We are seeking a highly skilled Product Visionary to lead the development of innovative digital customer life cycle journeys for our customers.
This role is instrumental in driving business growth through superior digital experience on all customer onboarding journeys, core capabilities like credit decision, fraud management, IDV and life cycle management using cutting-edge CDD and ML functionalities on website and mobile for new and existing customers.
The ideal candidate will have a strong background in digital product strategy, customer experience and digital onboarding improvement.
Requirements:
- Bachelor's degree (or equivalent experience)
- 8-12 + years of product leadership experience in financial services industry
- Able to work in a dynamic, fast-paced environment
- Strong communication skills to interact with stakeholders
- Experience with agile frameworks
The successful candidate will have a deep understanding of digital customer experiences and be able to drive business growth through innovative product development.
Digital Customer Journey Design
We are looking for a Product Visionary who can design, create and optimize digital customer journeys for wealth, retail and business banking customers.
Credit Decision, Fraud Management, IDV and Life Cycle Management
This role involves the development of cutting-edge CDD and ML functionalities on website and mobile.