Senior Customer Experience Manager

2 days ago


Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 36,00,000 - ₹ 40,00,000

Job Overview

">
  • We are seeking an experienced customer service professional to lead a team of support representatives.
  • The ideal candidate will possess excellent communication and leadership skills, with the ability to resolve complex customer complaints efficiently.
  • This role requires a strong focus on process improvement, with a keen eye for identifying opportunities to enhance customer satisfaction and service delivery.
  • A successful candidate will have the ability to plan and conduct training sessions, standardizing service delivery and enhancing representative skills.
  • Familiarity with multiple languages is highly desirable, particularly English, Hindi, and Tamil.
">

About the Role

">
  • This position plays a critical role in ensuring timely and effective resolution of customer issues.
  • The customer service process will be overseen by the selected candidate, who will also create and implement policies and procedures to drive continuous improvement.
  • Maintaining open lines of communication with stakeholders is essential for success in this position.
">

Key Skills and Qualifications

">
  • Strong leadership and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of customer service principles and practices
  • Language proficiency in English, Hindi, and Tamil
">

What We Offer

">
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation package
  • A chance to make a meaningful impact on customer satisfaction


  • Chennai, Tamil Nadu, India Alation Full time US$ 80,000 - US$ 1,50,000 per year

    Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from...


  • Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 45,00,000

    Attract and Retain Valued CustomersWe are seeking a seasoned professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. As a key member of our team, you will be responsible for ensuring customer satisfaction and driving revenue growth through proactive engagement.Main Responsibilities:Contact customers...


  • Chennai, Tamil Nadu, India beBeeComplaint Full time

    Customer Centricity ChampionAct as the advocate for Customer Experience and ensure that customer centricity is embedded across the organization.Drive initiatives to address customer dissatisfaction and complaints, collaborating with business stakeholders to develop effective action plans.Lead efforts to resolve customer complaints promptly, escalate...


  • Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewThe Customer Relations Manager plays a vital role in building and maintaining strong relationships with customers. This position requires exceptional interpersonal skills, attention to detail, and the ability to effectively communicate with diverse groups of people.Key ResponsibilitiesEngage with customers through regular communication, feedback...


  • Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 70,00,000

    Job OpportunityKey to Success: Exceptional Customer Service RepresentativeRole Overview:Manage and coordinate high-volume communications with clients.Provide personalized service, resolving inquiries and grievances, while offering detailed product and service information.Collaborate with the Human Resources department for seamless communication and...


  • Chennai, Tamil Nadu, India Maersk Full time

    Introduction At Maersk we are a global leader in integrated logistics pioneering the industry for over a century Our commitment to innovation and transformation continuously redefines the boundaries of what s possible setting new benchmarks for efficiency sustainability and excellence We believe in the power of diversity collaboration and...


  • Chennai, Tamil Nadu, India The Banyan HR Consults Chennai Full time

    Job tittle : Customer experience ManagerLocation : ChennaiJob Purpose:To lead and manage the complete footwear design and development process from concept toproduction, ensuring alignment with brand standards and market needs. The role will focus ondelivering innovative, high-performance sports footwear by leveraging deep material knowledgeand industry...


  • Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Business Support Analyst Role SummaryThis is a key position in our organization that requires a skilled and detail-oriented individual to provide exceptional customer service and support to clients.Job DescriptionWe are seeking a highly motivated and organized Business Support Analyst to join our team. In this role, you will play a vital part in delivering...


  • Chennai, Tamil Nadu, India The Banyan HR Consults Chennai Full time

    Job tittle : Customer experience ManagerLocation : ChennaiJob Purpose:To lead and manage the complete footwear design and development process from concept toproduction, ensuring alignment with brand standards and market needs. The role will focus ondelivering innovative, high-performance sports footwear by leveraging deep material knowledgeand industry...


  • Chennai, Tamil Nadu, India The Banyan HR Consults Chennai Full time

    Job tittle : Customer experience Manager Location : Chennai Job Purpose: To lead and manage the complete footwear design and development process from concept to production, ensuring alignment with brand standards and market needs. The role will focus on delivering innovative, high-performance sports footwear by leveraging deep material knowledge and industry...