
Senior Customer Experience Manager
2 days ago
Job Overview
">- We are seeking an experienced customer service professional to lead a team of support representatives.
- The ideal candidate will possess excellent communication and leadership skills, with the ability to resolve complex customer complaints efficiently.
- This role requires a strong focus on process improvement, with a keen eye for identifying opportunities to enhance customer satisfaction and service delivery.
- A successful candidate will have the ability to plan and conduct training sessions, standardizing service delivery and enhancing representative skills.
- Familiarity with multiple languages is highly desirable, particularly English, Hindi, and Tamil.
About the Role
">- This position plays a critical role in ensuring timely and effective resolution of customer issues.
- The customer service process will be overseen by the selected candidate, who will also create and implement policies and procedures to drive continuous improvement.
- Maintaining open lines of communication with stakeholders is essential for success in this position.
Key Skills and Qualifications
">- Strong leadership and interpersonal skills
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Knowledge of customer service principles and practices
- Language proficiency in English, Hindi, and Tamil
What We Offer
">- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive compensation package
- A chance to make a meaningful impact on customer satisfaction
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