Senior Customer Experience Representative

2 days ago


Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Business Support Analyst Role SummaryThis is a key position in our organization that requires a skilled and detail-oriented individual to provide exceptional customer service and support to clients.Job Description

We are seeking a highly motivated and organized Business Support Analyst to join our team. In this role, you will play a vital part in delivering top-notch customer experience and ensuring client satisfaction.

The successful candidate will be responsible for providing front-line customer service via chat/email, processing incoming chats/emails into the CRM system, identifying customer needs, and escalating inquiries to relevant individuals and departments.

Responsibilities:
  • Deliver exceptional customer service through multiple communication channels including chat and email.
  • Process and log incoming customer inquiries into the CRM system.
  • Identify and escalate customer needs to relevant teams for prompt resolution.
Requirements:
  • Minimum 3-5 years of experience in voice/chat support with regular scheduled shifts.
  • Excellent verbal and written communication skills.
  • Proficient experience using computer applications with Windows operating systems.
  • Attention to detail, accuracy, and accountability for work product.
  • Typing speed of 35 wpm.
Preferred Skills:
  • Prior experience in insurance industry with knowledge of life insurance and annuity policies.
  • Experience with MS Office suites and leading CRM tools such as Salesforce.


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