Customer Experience Manager

5 days ago


Chennai, Tamil Nadu, India beBeeComplaint Full time

Customer Centricity Champion

  1. Act as the advocate for Customer Experience and ensure that customer centricity is embedded across the organization.
  2. Drive initiatives to address customer dissatisfaction and complaints, collaborating with business stakeholders to develop effective action plans.
  3. Lead efforts to resolve customer complaints promptly, escalate unresolved issues, and implement corrective actions to prevent recurrence.
  4. Monitor customer feedback, proactively identify top issues, and initiate projects to improve customer satisfaction and loyalty.

Key Deliverables:

  1. Effective resolution and containment of customer complaints with root cause analysis (8D methodology).
  2. Analyze customer complaint trends and develop actionable plans to improve customer satisfaction.
  3. Continuously follow-up and enhance the I2P process to meet customer expectations.
  4. Provide timely Expert Assessment reports, validated and measured for effectiveness.
  • We are looking for a highly skilled professional who can drive customer-centric initiatives and lead cross-functional teams.
  • The ideal candidate will have excellent communication and problem-solving skills, as well as experience in customer service or related field.
  • Bonus: knowledge of process improvement methodologies like 8D and experience working in a fast-paced environment.


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